Refund & Returns Policy

30-Day Return Guarantee

We want you to be fully satisfied with every item you purchase from SmartLink Shop. If you're not happy with your order, you may return it within 30 days of receipt for a refund or exchange — no questions asked.

Eligibility for Returns

• Items must be unused, unwashed, and in their original condition.
• Items must be returned in the original packaging with all tags attached.
• Sale items are not eligible for return unless faulty.

How to Start a Return

To initiate a return, please email our support team at [email protected] with your order number and the reason for your return. We’ll respond within 24 hours with next steps.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or card issuer.

Exchanges

If you need a different size or item, please note that exchanges are subject to availability. We recommend returning the original item and placing a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

Contact Us

If you have any questions about your return or refund, please don’t hesitate to contact us at [email protected].